| Star Code: | Feature Description | Application |
| *10+Extension | Send To voicemail | Send active call to designated extensions voicemail |
| *40 | Activate-Forward | Activate Forward |
| *41 | Set-Forward-Busy | Set Forward Busy Number |
| *42 | Set-Forward-No-Answer | Set Forward No Answer Number |
| *43 | Express Hotdesk Sign In | Sign in Hotdesking With Device Override |
| *44 | Express Hotdesk Sign Out | Sign Out of Device Hotdesking |
| *67 | To Connection w/Privacy |
One Time CallerID Block |
| *68 | Disable Caller ID Block |
Disable One Time CallerID Block |
| *69 | Call Return | Call Return |
| *71+Extension | Intercom | Intercom |
| *72+Extension | Set-Forward | Activate Forward |
| *73 | DeActivate-Forward | DeActivate Forward |
| *75 | Pause Recording | Pausing Current Recording |
| *76 | Recording Resume | Resumes Recording |
| *77 | Activate-Rej-Anony | Activate Reject Anonymous |
| *78 | Activate-DND | Activate DND |
| *79 | DeActivate-DND | DeActivate DND |
| *80 | Move Call | Move call To device |
| *81 | Start Call Recording | Start Call Recording |
| *82 | Stop Recording |
Stops call recording |
| *83 | Hotdesking Enable |
Sign Into HotDesk extension |
| *84 | HotDesking Signout |
Sign Out of Hotdesk Extension |
| *87 | DeActivate-Rej-Anony | Deactivate Reject Anonymous |
| *88 | Call Forward Active | Activate Call Forward Active |
| *89 | Call Forward Active Disable | Deactivate Call Forward active |
| *90 | Activate-Forward-Busy | Activate Forward Busy |
| *91 | DeActivate-Forward-Busy | DeActivate Forward Busy |
| *92 | Activate-Forward-No-Answer | Activate Forward No Answer |
| *93 | DeActivate-Forward-No-Answer | DeActivate Forward No Answer |
| *95 | Site Group Pickup | Site Group Pickup |
| *96 | Domain Pickup | Domain Pickup |
| *98 | Site Pickup | Site Pickup |
| *99 | Call Pickup | Call Pickup |
Star Codes for VIP Call Center Agents
|
Code |
Name |
Description |
Usage |
|
*99 |
Directed Call Group Pickup as Agent |
Allows an agent of a call group to intercept an incoming call to that group. (i.e. the interceptor must be an agent of the group) |
[*99 + Extension # of ringing group] |
|
*50 |
Agent Available Once |
Agent is available to take one call from their call queue(s). After a call is taken, the agent will not automatically be made available for subsequent calls. |
*50 |
|
*51 |
Agent Available Always |
Agent is available to take calls from all call queue(s) of which they are an agent. |
*51 |
|
*52 |
Agent Not Available |
Agent can no longer take calls from any their call queue(s). |
*52 |
Other Feature Codes
|
Code |
Name |
Description |
Usage |
| 088 | Call Monitoring | Allows a manager to listen to and barge into calls. | [088 + Extension #] |