Emergency Extensions - DO NOT USE in VIP (or any VOIP setup)
In addition to emergency numbers like 911, other non-emergency service numbers are often reserved for specific types of municipal services. Here's a breakdown of some commonly reserved VoIP extensions that provide access to public services in many areas:
- 311 – Non-emergency municipal services (e.g., information about city services like trash collection, road maintenance, public transportation, etc.). This number is widely used in the U.S. and Canada.
- 211 – Community services and social services hotline. It often connects people to services like housing assistance, mental health services, and financial aid.
- 411 – Directory assistance for phone numbers (less common with the rise of internet-based searches, but still available in some areas).
- 511 – Traffic and transportation information. In some regions, it provides real-time updates on road conditions, closures, and public transit.
- 611 – Technical support or customer service for telephone providers (both landline and mobile). This connects to the provider’s customer service or repair department.
- 711 – Telecommunications Relay Service (TRS) for individuals with hearing or speech disabilities. This service connects them to a relay operator who facilitates communication with standard phone users.
- 811 – "Call before you dig" service in the U.S. and Canada. It connects people to local utilities to ensure it's safe to dig without hitting underground lines (gas, water, electrical, etc.).
- 911 – Reserved for emergency services like police, fire, and medical services, as mentioned earlier.
These numbers are often reserved across various telephone systems, including VoIP, and their usage is consistent across most North American regions. They ensure that key services are easily accessible.
Note: x11 numbers are set to only show the outbound caller id on X11 numbers. They have to show outbound CID and PSAP or location info