Classic - How do I force log-in or log-out an Agent from an Advanced Call Distribution (ACD) Extension?

1. From the dashboard, select Extensions. 

2. Select an Advanced Call Dist. (ACD) Extension. Either right-click on the name and select "Edit" or double click to edit. 

3. Click on Agent Status. 

4. Select one or many Agents from the list of Agents. Then click on the gear icon and either choose to "Force Login" or "Force Logout". The action will be performed immediately.