CXHub is your access point for administrators and supervisors to manage your call center and for call center agents to receive contact center calls, make outbound calls, and manage digital campaigns based on your role and your company’s configuration.
The attached documents provide an introduction to CXHub for both Administrators and Supervisors.
The CX for Agents provides:
- Required browser settings
- How to login to CXHub
- A tour of the agent dashboard
- How to use your dashboard based on your role
The CX for Administrators and Supervisors provides:
- Required browser settings
- A tour and navigation of CXHub for managers and supervisors
- A list of the most important live and historic reports
- Miscellaneous daily administrative tasks