CXHub provides data analytics for your business needs. Through using both Live and Historic reports, you have a wealth of knowledge at your finger tips.
Live Reports is a web-based tool that allows access to live data in the form of reports from anywhere. It provides access to the current day's data and analytics in the Live tab. The reports help to evaluate the live performance of contact center agents and supervisors, aiding in understanding performance over time and making informed decisions for the contact center.
Interaction Analyst for Historic Reports is a web-based tool that allows access to historical data in the form of reports from anywhere. It provides access to the previous day's data and the current day's analytics in the Live tab. The reports help evaluate the historical performance of contact center agents and supervisors, aiding in understanding performance over time and making informed decisions for the contact center.
See the attachments below to download your walkthrough guides on both Live and Historic Reports for CXHub.