There are 3 parts to the setup process for Nomorobo. The first part is to add the Nomorobo number to your Crexendo portal. After that, we need to create the ring group so we can get calls to them. Finally, we need to reassign your number to the Nomorobo call group so they can successfully weed out robo calls and spam calls.
Part 1: Adding Nomorobo’s Number to our Portal
1. The first step in the process is to login to the Crexendo admin portal, and select “Numbers” from the dashboard.
2. Once we are in “Numbers,” we want to click on the gear cog on the right hand-side and select “Add.”
3.
a. Number: Enter your Nomorobo number into this field
b. Label: Make sure to label this “Nomorobo – [Insert Telephone Number].” If my direct line is 480-555-5555 I would format it as “Nomorobo – 4805555555”
c. Owner: The owner is the user who “owns” the personal number. We recommend using only one user to own these numbers.
d. Kind: Set to “phone” type
e. Hunt Timeout: Leave on default
4. When your entry looks like the above, click “Add,” to have the Nomorobo number added to your account.
Part 2: Creating the Nomorobo Simultaneous Ring Group and Adding Members In
1. Go to “Extensions,” click on the gear cog on the upper right hand corner (underneath options and above search), and click add.
2. Change the type to “Simultaneous Ringing” and then choose the extension
number, and make sure to set the Name to “Nomorobo – [Insert Crexendo
Number]” and set the owner to be the same owner as the personal number.
3. Click “next.”
4. On this screen, check the option in the middle, to associate this extension with a public number:
5. The system will automatically choose the number on the top of your “Company Numbers” section as shown above, it is absolutely vital to make sure you choose the proper number, otherwise someone else will stop receiving calls and voicemails.
6. Click “Finish” once the proper number has been selected and is listed in that field
7. This will open up the simultaneous ring group, click on the gear cog all the way on the right (middle of the page) and click “add extensions” to add your extension.
8. A new window will open up, type your extension into the search bar, press search, then click on your extension, then press “Select.”
9. Repeat this process (refer to image in step 8) but select “Add a Personal Number,” and add your Nomorobo number.
10. For final destination, keep it as voicemail and click the pencil in the pad to bring up the extension screen, search for your extension, and select it (see image in step 8).
11. Adjust the ring timeout override to be 30 seconds.
12. Check the box for “Advanced Simultaneous Ringing” if it is not already checked.
13. When you are finished, the simultaneous group should look like this: